The short version
- Misprinted, faulty, damaged or wrong item: send us a photo within 30 days of delivery. We replace it or refund it. You pick.
- Wrong size: one size swap per order. We print the new size, and you pay only $4.99 standard shipping for it.
- Changed your mind: we can’t take it back. Every item is printed for your order.
Misprints, defects and damage
If something arrives misprinted, faulty, damaged in shipping, or isn’t what you ordered, email hello@loudlimb.com within 30 days of delivery. Include:
- Your order number.
- A clear photo of the problem.
- For shipping damage, a photo of the package too.
We’ll send a replacement at no charge, or refund what you paid for that item. Your choice. You don’t need to mail anything back unless we ask.
Wrong size
Ordered a size that doesn’t fit? Here’s how the swap works:
- Email us within 30 days of delivery with your order number and the size you need.
- We print the same design in the new size and ship it to you. The new item is on us. You pay $4.99 standard shipping for it, and we’ll email you how.
- Keep the first one or pass it on. No need to send it back.
- One swap per order, for one item.
- Swaps are for size only. We can’t swap to a different design or color.
- Items that come in one size only, like our crew socks, can’t be swapped for size.
Not sure which size to get? Check the size guide, or email us your measurements before you order.
What we can’t take back
- Items you changed your mind about, or ordered in the wrong design or color.
- Small color differences between your screen and the real print. Screens vary.
- Small shifts in where the print sits. Printing is done by people and machines, and placement can move a little.
- Normal wear and tear, or damage from washing that doesn’t follow the care label.
- Packages sent to a wrong address entered at checkout.
- Problems reported more than 30 days after delivery.
Refunds
Refunds go back to the card you paid with. Once we send a refund, your bank decides how fast it shows up.
Cancelling an order
Email us as fast as you can. If your order hasn’t gone to print, we cancel it and refund you in full. Once it’s printing, we can’t cancel it.
Your rights
Nothing in this policy limits any rights you have under the consumer protection laws of your state.